FAQs

We accept various payment methods;  cash on delivery, direct bank transfer and debit/credit card payment.

For local orders we take 7-10 days for international orders we take 2-3 weeks.

Returns are only accepted if there is a defect, damage, or incorrect item received. In such cases, please notify us within 48 hours of receiving your order by emailing [insert contact info], along with clear photos of the issue.

Exchanges are offered for size only and are subject to availability. Items must be unworn, unwashed, and returned in their original condition with all tags intact.

All return or exchange requests must be made within 7 days of delivery.

Customised or discounted items are final sale and not eligible for return or exchange.

We recommend reviewing the size guide carefully before placing your order. If you have any questions, feel free to reach out to us before making a purchase.

Please contact our customer support through our social media channels or on our WhatsApp +92 309 4447786

Please follow the care instructions given with the article you have purchased.

Yes, our size charts are available on our website with each article, you can also get them by contacting our customer support through any of our social media channels or through WhatsApp +92 309 4447786

Please reach out to us on any of the following:

Instagram: instagram.com/vasliofficial

Facebook: facebook.com/vasliofficial

Phone: +92 309 4447786

Email: vasliofficialpk@gmail.com

Please note our customer support team is available from 11 am till 8 pm.

Yes, please contact our customer support within 24 hours of placing an order.

Yes, we ship internationally to the following regions:

Shipping charges vary according to your region. International delivery takes 2-3 weeks.

Yes, we follow a strict customer policy. Our website uses SSL encryption to ensure your information is secured.

A standard delivery fee is applicable on all orders within Pakistan. For international orders, shipping charges are calculated at checkout based on the destination region and package size.

For orders placed on COD costing more than 20,000/- a 50% advance payment is required.

Yes, all orders come with a tracking number. Once your order has been shipped, you will receive a confirmation email with the tracking details so you can follow your package every step of the way.

Customisations are only available for specific articles that clearly mention this option in their product description. If a piece does not list customisation details, it is only available as shown. Please refer to individual product pages for more information.

At this time, we do not offer studio visits for our Ready-to-Wear collection. These pieces are exclusively available for purchase through our online store. We appreciate your understanding and invite you to explore the full collection on our website.